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Crisis Standards of Care: The Risk Management Perspective - Part 1

ASHRM On-Demand Webinar

Member: $39.00
Non-Member: $99.00

CE Credit: 1.5

Domain: Health Care Operations

Level: Practitioner



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This program is a recording of a live webinar set during the COVID-19 pandemic. Although COVID is referenced and is the program driver, Crisis Standards of Care and preparation for public health emergencies require preemptive preparation and there is a lot of practical information being shared during this presentation.

This on-demand webinar discusses how a Crisis Standard of Care (CSOS) impacts care provision, ultimately providing guidance on rationing of care. This new standard of care will have ramifications for future malpractice cases, and recommendations are shared on how to best document CSOS decisions and status.



  • • Discuss the purpose of a Crisis Standard of Care Plan at the state/facility level.
  • • Outline the components of a state’s (and facility’s) Crisis Standard of Care Plan.
  • • Create a Crisis Standard of Care Plan for their facility.


Speakers: Pamela Popp, Taya Briley, Heather Melick, Drew Graham, and Darcy Jaffee


Product Code322027OD21
ASHRM CE Credits1.5
CNE Credits1.5
DomainHealth Care Operations
Level - Foundational (F), Practitioner (P), Advanced (A)P
Publication Date12/10/21
Next Review7/1/24
Credit Expires7/1/25

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Speaker Bios

Pamela Popp has managed and internalized some of the largest health care liability claim programs nationally, including Stanford University Medical Center, Tenet Healthcare, Spectrum Healthcare Serves, and SSM Health Care. She has served in risk and claims management consulting roles on the brokerage sides as well as in-house with several large malpractice carriers. In her current role, Pamela manages the GB Healthcare Risk Consulting Practice, working with self-insured clients to identify, mitigate and prevent risks, enhance the patient experience and educate providers on the strengths of disclosure and apology programs. Pamela has been involved in risk management organizations at the local, state and national level over 30 years. She served as the president of ASHRM and a multi-year board member, as well as a president of the American Hospital Associations’ Certification Center. Pamela served as board president of the International Center for Captive Insurance Education, ICCIE, and continues as a faculty member on health care captive and risk financing topics. She has served on committees of the Vermont Captive Insurance Association, VCIA; Physician Hospitals of America, PHA; and is a frequent speaker and author on risk, claims and risk financing topics. Pamela is licensed to practice law in both Missouri and Illinois. She serves as adjunct faculty on risk and insurance for Regis University in Denver. She received her bachelor’s degree from Truman State University, dual masters from Webster University, and her Juris Doctor from St. Louis University. She is a Distinguished Fellow with ASHRM and a Distinguished Service Award recipient. Pamela recently was recognized with the Harry and Dorothy Goodell Award from RIMS, in recognition of lifetime industry leadership, innovation and commitment.

Taya Briley is Executive Vice President and General Counsel of the Washington State Hospital Association (WSHA). WSHA represents all 114 community hospitals in Washington State and works to improve the delivery, quality, accessibility, and affordability of health care. Taya is responsible for WSHA’s operational performance, serves as WSHA’s corporate counsel and oversees governance for the association. She also focuses on legal, legislative, and regulatory issues affecting hospitals and health systems. Before working for WSHA, Taya held positions with the Association of Washington Public Hospital Districts, Swedish Medical Center and Space Labs Medical, Inc. She earned her nursing and law degrees from the University of Washington.

Heather Melick, JD, BSN, RN, CPHRM is Senior Associate General Counsel and Associate Director of Risk Management with the Office of Legal Affairs at The Ohio State University Wexner Medical Center. Heather focuses her legal practice at OSU on a variety of issues, including patient safety events, ethics, policy, and nursing issues. Prior to OSU, Heather served in the US Air Force as an Air Force JAG, and then was in private legal practice focusing on pharmaceutical defense and medical malpractice defense. Heather also has her BSN and worked as a bedside nurse in a cardiac ICU. Heather is a Certified Professional in Health Care Risk Management and is currently in the MBA program at The Ohio State University’s Fisher College of Business. Heather lives in Columbus with her husband and 5 kids (and 2 dogs).

Drew Graham started his practice with Hall Booth Smith, P.C. in 1992, developing expertise in traditional medical and professional negligence. In 1996, Mr. Graham created the firm’s Long Term Care Practice Group in response to industry demand for specialist attorneys in the evolving area of long term care litigation. As chair of the LTC Practice Group, Mr. Graham is committed to making it the go-to resource for health care providers facing the challenges of a complex and highly regulated specialty. The group has grown to include over 20 attorneys, each with an in-depth appreciation of the industry. Mr. Graham is frequently called to assist with the management of batch claims, complex discovery, and trial. He works with counsel across the country on developing strategies to address damages in all types of medical cases. Mr. Graham is actively involved in numerous professional organizations and is a frequent speaker at industry and legal meetings. He is peer rated AV by Martindale Hubbell. He lives in New York with his wife and daughters.

Darcy Jaffee is the Senior Vice President for Safety and Quality at the Washington State Hospital Association. She was the past Chief Nursing Officer and Senior Associate Administrator at Harborview Medical Center (HMC), University of Washington (UW) Medicine in Seattle and the Co-Director of the UW Medicine Center for Scholarship in Patient Care Safety and Quality. She is a Robert Wood Johnson Foundation Executive Nurse Fellow Alumnus, an honorary Assistant Clinical Dean at the UW School of Nursing and a Fellow of the American College of Healthcare Executives. Darcy is Board Certified by the American Nurses’ Credentialing Center as both a Psychiatric-Mental Health Clinical Nurse Specialist and a Nurse Executive. She has been a sponsor, leader or member of multiple national, state and local quality and safety initiatives in areas such as behavioral health, vulnerable populations, resiliency and building cultures of safety. Previous appointments include The Washington State Speaker of the House Mental Health Task Force, the King County Mental Illness and Drug Dependency Oversight Committee, the King County-Seattle Task Force on Heroin and Prescription Opiate Addiction, the Vice-Chair of the Vizient/University Health System Consortium (UHC) Chief Nursing Officer, the Vizient/UHC Behavioral Health Advisory Board, and faculty for The Institute for Behavioral Healthcare Improvement. She is a member of Sigma Theta Tau International Honor Society of Nursing. Her past service includes the Governing Board for Fairfax Psychiatric Hospital, Rosehedge AIDS Housing and Healthcare Board of Directors, and the President of the King County Community Mental Health Association.


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