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When Physician Behavior Becomes a Problem

ASHRM On-Demand Webinar

Member: $39.00
Non-Member: $99.00


CE Credit: 1

Domain: Leadership

Level: Practitioner

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This webinar discusses how a physician's behavior can create patient safety concerns and how the risk manager can influence its culture of safety and employee morale.

Real or perceived behavioral issues, especially when an authority figure is involved, such as an attending physician, can create patient safety concerns. The way an organization addresses these will influence the culture of safety and the morale of the employees, and potentially limit exposure to lawsuits from patients or staff.



  • • Recognize problems with provider behavior.
  • • Describe the extent and gravity of possible consequences.
  • • Discuss potential approaches and solutions.


Speaker: Brigitta Mueller


Product Code322020OD21
ASHRM CE Credits1.0
CNE Credits1.0
Level - Foundational (F), Practitioner (P), Advanced (A)P
Publication Date10/01/21
Next Review7/1/24
Credit Expires7/1/25

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Speaker Bios

Dr. Brigitta Mueller received her medical degree from the University of Bern, Switzerland, where she also completed a pediatric residency. Following a fellowship in pediatric hematology-oncology at the National Cancer Institute, Pediatric Oncology Branch, in Bethesda, Maryland, she remained on staff for several years as a clinical investigator in the area of pediatric HIV disease. From 1997 to 2000 she served as an Assistant Professor of Pediatrics at Harvard Medical School and attending physician at Boston Children’s Hospital and the Dana-Farber Cancer Institute. At that time, she became involved in the fields of sickle cell disease and vascular anomalies. Dr. Mueller was recruited in 2001 to Texas Children’s Hospital and Baylor College of Medicine in Houston, TX, where she served as the Director of the Texas Children’s Sickle Cell Center and Director of the Division for Clinical Operations, Quality and Safety for the Texas Children’s Cancer and Hematology Centers. She was also a tenured Professor in the Department of Pediatrics at Baylor College of Medicine. In 2013, Dr. Mueller joined Johns Hopkins All Children’s Hospital (JHACH) in St. Petersburg, FL, as Vice President, Medical Affairs and Chief Patient Safety Officer. Until her departure from JHACH she held an appointment as Professor in Pediatrics at the Johns Hopkins University School of Medicine and was a faculty member of the Armstrong Institute. In December 2019 Dr. Mueller accepted a position of Executive Director for Patient Safety, Risk and Quality at ECRI in Plymouth Meeting, PA. Additionally, Dr. Mueller earned a master’s degree in health care management from the Harvard School of Public Health (MHCM) and a master’s degree in health care and hospital law (MSJ) through Seton Hall University. She also has certifications as a Professional in Patient Safety (CPPS) and Healthcare Quality (CPHQ), is a Fellow of the International Society for Quality in Healthcare (ISQua) and serves as a Senior Examiner (currently Judge) for the National Baldrige Performance Excellence Program. Dr. Mueller is the author of over 90 peer-reviewed scientific publications and 30 book chapters, as well as the co-editor of Patient Safety and Quality in Pediatric Hematology/Oncology and Stem Cell Transplantation. (Dandoy CE, Hilden JM, Billett AL, Mueller BU, eds. Springer International Publishing AG, Cham Switzerland, 2017).


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