Risk Management Consultant
Denise (Whiting) Shope, RN, MHSA, ARM, CPHRM, DFASHRM has over 25 years of experience in the health care industry. She is an experienced health care risk manager, nurse, and insurance professional. Prior to joining RCM&D, Denise began her career as a registered staff nurse at Geisinger Medical Center, and then progressed through several advancements, including the position of Risk Manager. After several years at PHICO Insurance Company as a risk and safety consultant, Denise returned to Geisinger Health System as the Systems Director of Performance Improvement and Risk Management. Denise is currently a risk management consultant with RCM&D in Baltimore where she provides expertise in enterprise risk management.
Denise earned her master's in Health Services Administration (MHSA) from Marywood University and a bachelor's of science degree in nursing from Bloomsburg University. She earned her nursing diploma from the Geisinger School of Nursing. She is a Fellow of the American Society for Health Care Risk Management (FASHRM) for outstanding achievement and has earned Certified Professional in Health Care Risk Management (CPHRM) designation. She is the designations Commercial Lines Specialist and Commercial Lines/CSR Account Manager (CLCS), Associate Risk Manager (ARM) – Insurance Institute of America and she is a Property and Casualty Licensed Producer
Denise held several leadership positions with the Pennsylvania Association of Health Care Risk Management including President for three separate terms; she served on the Board for the American Society for Healthcare Risk Management (ASHRM) from 2011 through 2014. She continues to be active in state affiliate chapters as well as ASHRM. She has presented on various patient safety, clinical risk management and enterprise risk management topics on a national level and currently sits on national committees and task forces for advancing the profession and mission of patient safety and health care enterprise risk management. Denise has authored several risk management resources as well Denise is chairing ASHRM's Enterprise Risk Management Advisory Committee. She is ASHRM faculty for ASHRM's ERM Certificate program and ASHRM’s Health Care Risk Management Certificate program. She will be ASHRM's President in 2019.
Patient Safety Resources
Faye Sheppard, RN, MSN, JD, CPHRM, CPPS, DFASHRM has over 30 years of experience in health law, patient safety and risk management. She graduated with a BSN from Florida State University in 1977, received a MSN from The University of Texas in 1980, and a JD from Texas Tech University in 1984. She served as legal counsel for over 15 years for a tertiary pediatric health care system and for 10 years as the Director of Risk Management of a large acute care health system. Currently, she is providing risk management and patient safety consulting services for Patient Safety Resources. Faye has been an active in the American Society of Health Care Risk Management (ASHRM) for many years. She has been chairman of the Patient Safety Task Force and led the effort to create ASHRM's "Patient Safety Risk Management Playbook,” serves as a member of ASHRM's ERM faculty and contributed to ASHRM's RCA Playbook. Faye also was a member of the Board of Advisors for the National Patient Safety Foundation from 2013 until 2017, and served as a subject matter expert for its publication "RCA2: Improving Root Cause Analyses and Action to Prevent Harm." She is a frequent speaker and writer on risk management and patient safety topics including, but not limited to, Team STEPPS, RCAs, ERM. Change Management and Just Culture. In her community, she volunteers her time to the local Boys and Girls Club and the local rural health care system.
Vice President, Risk, Compliance and Legal
San Marcos, CA
Hala Helm is the Vice President for Risk, Compliance and Legal for Palomar Health, at a district hospital system in Southern California. In this role, she is responsible for the oversight of the risk, compliance and legal functions, including clinical risk management and loss prevention, claims handling and oversight, corporate insurance programs, corporate transactions, contract review, board governance, and corporate, legal and regulatory compliance.
Hala has worked in healthcare risk management for over twenty years and has deep experience in many diverse aspects of risk management including risk finance, captive insurance, loss prevention and mitigation, claims and litigation management, corporate compliance, and enterprise risk management. She has worked in a variety of healthcare settings, including large regional multi-hospital integrated health systems, academic medical centers and teaching hospitals, small independent community health systems, and ambulatory clinics and physician groups.
ASHRM Board Member
Vice President of Risk Management
Ms. Garrett, BSN, MED, JD, CPHRM, DFASHRM, a Villanova University, College of Nursing graduate, was a Navy Nurse during the Vietnam Era. Currently she is responsible for designing, implementing and overseeing all aspects of The Johns Hopkins Health System Risk Management Program/Department. This includes six major United States hospitals, Johns Hopkins Home Care, Community Physicians, long-term care facilities, eight international hospitals and numerous clinics. In addition, she is responsible for development of an integrated approach to risk management and patient safety across the organization. She is an active member of many Hopkins Boards, in her role of Patient Safety, Ethics and Risk Management expert. She is the senior Legal Counsel for patient care and regulatory issues. She advises leaders, nursing medical staff on risk concerns, complex patient care matters, and legal and regulatory matters. She has a proven track record for preparing and coordinating Joint Commission and other regulatory surveys. She is a valued member of the executive leadership team. She oversees the attorney on-call program and mentors junior attorneys and risk managers. She provides educational programs in The Johns Hopkins School of Medicine and School of Nursing. In addition, she is adjunct faculty at the University of Maryland School of Law and mentor to over 200 law students in the past thirty years. She is a founding member of the American Association of Nurse Attorneys. She is a national and international speaker on risk management, nursing, patient safety and health care law issues.
ASHRM Board Member
Vice President Safety & Clinical Risk Management
Parkland Health & Hospital System
Karen Garvey, BSN, MPA/HCA, CPHRM, DFASHRM, CPPS, Patient Safety Fellow is the Vice President of Safety & Clinical Risk Management for Parkland Health & Hospital System in Dallas, Texas. Her responsibilities include oversight for the system in clinical risk management, patient safety, infection prevention and patient relations. Karen has more than 25 years of health care experience with several years being dedicated to patient safety and health care risk management. Karen began her career as a diploma staff nurse in a pediatric acute care setting then moved to the Neonatal Intensive Care where she later completed her Bachelor of Science in Nursing before moving into a nurse manager role. With higher aspirations, she moved to direct a busy urban Level III high risk Labor & Delivery where she quickly learned about clinical risk management and legal claims. Karen has assumed various leadership roles in nursing, clinical risk management and patient safety at the local health system and corporate levels and has experience in health systems whose footprints reach beyond the United States.
Karen holds a Master's of Public Administration with a concentration in Health Care Administration. In July 2016, she was recognized by the American Society of Health Care Risk Managers as a Distinguished Fellow for her experience and contributions to the field. She is also a Certified Professional in Health Care Risk Management and a Certified Professional in Patient Safety. Karen also completed the HRET National Patient Safety Leadership Fellowship in 2008 and is a patient safety fellow. She has also had the privilege of being the ASHRM Liaison to the non-profit support group, Medically Induced Trauma Support Services (MITSS), a nationally recognized group of elite professionals whose mission is to support healing and restore hope' to patients, families and clinicians who have been impacted by an adverse medical event. Karen has also worked with health care organizations to develop internal support programs and has spoken on the topic.
Karen is an active member of the American Society for Health Care Risk Management (ASHRM) and is actively involved as ASHRM teaching faculty for the Essentials Health Care Risk Management Course and the course for risk management professionals to prepare for the Certified Professional in Health Care Risk Management (CPHRM) exam. She has also been involved with development and revision of some of the ASHRM Pearls and has served on or chaired several ASHRM committees some of which include but are not limited to the Practice Committee and Nominating Committee. Karen and another faculty colleague were fortunate to represent ASHRM in Riyadh, Saudi Arabia in April 2016 where they were invited to teach a health care risk management class. This was an inaugural event for ASHRM. Karen is also a member of the local risk management chapter, the North Texas Society for Health Care Risk Management (NTSHRM), is a member of the Dallas Fort Worth Hospital Council for Patient Safety is a member of the American Society of Professionals in Patient Safety and teaching faculty for the National Patient Safety Foundation.
ASHRM Board Member
Vice President, Risk Management & Insurance
Melanie Osley, RN, MBA, CPHRM, CPHQ, CPPS, ARM, DFASHRM is a Vice President of Risk Management & Insurance. Her risk management experience includes owning a consulting business providing legal nurse consulting services to law firms in the northeast corridor, working as a clinical risk manager and Director of Risk in community hospitals, integrated health care delivery systems that included acute care/extended care/rehabilitation facilities, in large academic urban medical centers, and in the insurance industry as both a claims manager and senior risk consultant for physician-owned and commercial insurance carriers. Her clinical experience includes work in emergency departments and critical care units, where she earned both her CEN and CCRN certifications. Prior to her career in nursing, Melanie was a probation counselor for misdemeanor offenders, and was on the Indiana State Police, first as a dispatcher, then as an evidence security specialist in the regional forensic laboratory in southwestern Indiana.
Melanie earned a Bachelor of Science in Law Enforcement and an Associate Degree in Nursing from the University of Evansville (IN), a Bachelor of Science Degree in Nursing from the University of Maryland, and an Master's in Business Administration in Health Care Administration from City University (WA).
She has been a frequent speaker on risk management and insurance topics, and co-authored two book chapters, one on the role of legal nurse consultants in the insurance industry for the American Association of Legal Nurse Consultants, and one on captive insurance entities in the ASHRM Risk Financing Playbook. She held several positions on the Board of Directors of the Connecticut chapter of the American Society of Health Care Risk Management (CSHRM), including serving as President. She is a member of the Massachusetts, DC/Maryland, and Virginia chapters of ASHRM, has served on numerous ASHRM committees, and has chaired the ASHRM Educational Development Task Force.
A strong advocate and educator for work life balance and managing burnout in health care professionals, Melanie volunteers her time for her employers’ associates providing services as a Yoga Alliance certified yoga instructor, and as a Pet Partners certified pet therapy team with her dog, Buddy.
ASHRM Board Member
Safety Risk Manager
Hendricks Regional Health
Mr. Petrous, CPHRM, FASHRM has over 20 years of health care safety/risk management experience and been involved in health care operations for over 25 years. He has worked in long-term care, free-standing private psychiatric hospitals and currently for a County owned hospital since 2002. He has experience in risk management, safety management, life safety management, quality/process improvement, and emergency preparedness. He works closely with senior leaders on enterprise risk management principles to improve patient safety and operational excellence.
Mr. Petrous graduated from Purdue University with a degree in Engineering and Technology. He is a Fellow of the American Society for Health Care Risk Management and designated as a Certified Professional in Health Care Risk Management. He has also completed the Certificate in Health Care Risk Management Program (Barton Modules). In 2007 the Indiana Society for Health Care Risk Management (ISHRM) acknowledged him with the Glenn T. Troyer Excellence in Risk Management Award.
Mr. Petrous has been a member of ASHRM since 2003 and served many roles at the chapter level including the Indiana Chapter President in 2005. He has also served on and chaired numerous committees and task forces for ASHRM. Mr. Petrous also provides educational, instructional and assessment services to health care organizations with a focus on risks, safety and disaster response.
Mr. Petrous also has been a speaker for ASHRM Conferences, poster presenter, and Bite Sized Learning presenter.
ASHRM Board Member
Risk Management Consultant
Larry Veltman, M.D. practiced obstetrics and gynecology in Portland, Oregon for over 30 years. He was Chairman of the Department of Obstetrics and Gynecology for nine years at Providence St. Vincent Medical Center in Portland. He also served for seven years as the Medical Director for the Health Care Professional Liability Division of a large insurance company. Dr.Veltman is past chair of the Committee on Professional Liability for the American College of Obstetricians and Gynecologists (ACOG) and served on ACOG’s Patient Safety and Quality Improvement Committee. He attended the University of Oregon Medical School and did his residency in Obstetrics and Gynecology at Harbor-UCLA Medical Center in Torrance, California. After two years as an obstetrician/gynecologist in the U. S. Air Force, he moved to Portland and began his private practice in 1975. Since 1988, when his work in risk management began, he has published articles in the Journal of Healthcare Risk Management, Obstetrics and Gynecology, and The American Journal of Obstetrics and Gynecology on teaching risk management to physicians, vaginal birth after cesarean section, patient safety in obstetrics, and disruptive behavior in labor and delivery units. He retired from private practice in 2007 but continues to do perinatal safety and risk management consulting. He is currently a consultant with respect to a variety of subjects dealing with medical malpractice, patient safety, and risk management, primarily in obstetrics. He is a co-developer of P.U.R.E. Conversations in Obstetrics, a workshop to improve communications between professionals who work in perinatal units.
ASHRM Board Member
VP, Chief Risk Officer
Rebecca Cady, Esq., BSN, CPHRM, DFASHRM, FACHE is Vice President, Chief Risk Officer at Children’s National Medical Center in Washington, D.C. She is a Bachelor of Science in Nursing graduate of Georgetown University, and a graduate of the University of San Diego School of Law. Prior to coming to CNMC in 2008, Rebecca was a partner at Grace, Hollis, Lowe, Hanson and Schaeffer, a California law firm, where she practiced in the areas of malpractice defense, healthcare, and professional licensure law. She has published extensively in the area of nursing and the law, and is a frequent lecturer to healthcare providers. She was Editor in Chief of the Journal of Nursing Administration's Healthcare Law, Ethics, and Regulation from 2002-2013. She was named the 2018 Risk Manager of the Year by RIMS, the Risk and Insurance Management Society, a global professional organization of risk professionals from all industries. She was also named the 2018 Risk Manager of the Year by ASHRM, the American Society for Healthcare Risk Management. She was recognized as a 2018 Woman to Watch by Business Insurance Magazine in December, 2018.
Rebecca is a Distinguished Fellow of ASHRM as well as a Certified Professional Health Care Risk Manager (CPHRM). She is also a board certified healthcare executive, holding the FACHE designation from the American College of Healthcare Executives. Rebecca holds a Certificate in Strategic Decision and Risk Management from Stanford University. She has been an active volunteer with ASHRM, helping to write a variety of publications including Pearls on Medication Safety and Applying Enterprise Risk Management, and the Risk Financing Playbook and Healthcare Claims and Litigation Playbook. She has served on multiple ASHRM committees and task forces including Chair, ASHRM Federal Legislative Advocacy Task Force; Member, ASHRM Nominating Committee; Member, ASHRM Journal Review Board; Member, ASHRM ERM Committee; and Member, ASHRM Bylaws Committee.
ASHRM Board Member
Director, Ambulatory Risk & Patient Safety
Tatum O’Sullivan, RN, BSN, MHSA, CPHRM, FASHRM is the Director of Ambulatory Risk and Patient Safety at North Shore Physicians Group, a Partners affiliate, located in Massachusetts. She previously served as Director of Risk Management at an HCA hospital in New Hampshire and has worked in health care risk management since 2005.
Tatum is a member of the American Society for Health Care Risk Management (ASHRM) and has earned the designation of Certified Professional in Health Care Risk Management (CPHRM) and Fellow of the American Society for Health Care Risk Management (FASHRM). She has been on the Board of the Northern New England chapter since 2012, where she served as Secretary and President in 2014 and in 2017. She also served on the Board of the Massachusetts chapter as Secretary and as President in 2018. For the local chapters, she has chaired and served on various committees including Education, Bylaws, Finance, and Regional Conference Planning. Tatum was a deputy chair of the ASHRM Chapter Leadership Task Force in 2018 and chaired the ASHRM Nominating Committee in 2017. She has also served on the ASHRM New Member Task Force in the past.
In 2016, Tatum received the Paulette L. Gagnon Award. The Paulette L. Gagnon award is NNESHRM’s highest honor and goes to chapter members who have distinguished themselves in promoting the chapter, the profession of risk management and in the development of other risk managers.
Tatum has presented on risk management and patient safety strategies both locally and nationally. She was a contributor on a publication for Health Care Management Review in 2017 and is a contributor to the ASHRM Workbook, Leading Health Care Risk Management. She has been a registered nurse for over 20 years and has worked in hospital, subacute, home care, and ambulatory settings. Tatum holds a Bachelor of Science in Nursing from Saint Anselm College and a Master in Health Services Administration from St. Joseph’s College of Maine.