ASHRM Couruse image 1

Rethinking MedMal Claims: Why Efficiency Matters

ASHRM On-Demand Webinar
Sponsored by Medplace

Member: $0.00
Non-Member: $0.00


ASHRM CE Credit: 1

Domain: Claims & Litigation

Level: Practitioner

Buy Now


This webinar is a panel discussion that outlines why efficiency matters in your MedMal claims process and how your organization can benefit by embracing an early resolution ethos.

This webinar covers how to adopt an early resolution philosophy and what it takes to develop a new process for early resolution. The panel features top MedMal claims leaders, an award-winning physician, and an expert technology leader.


  • • Discuss why efficiency matters in your MedMal claims process.
  • • Describe an early resolution philosophy.
  • • Identify how an organization can benefit by having an early resolution philosophy.


Speakers: Ara Feinstein, Kara Knowles, Shawna Willcox, and Jerrod Bailey


Product Code322006OD22
ASHRM CE Credits1.0
CNE Credits0.0
DomainClaims & Litigation
Level - Foundational (F), Practitioner (P), Advanced (A)P
Publication Date2/15/22
Next Review7/1/24
Credit Expires7/1/25

For questions regarding this webinar, contact

Speaker Bios

Dr. Ara Feinstein developed broad leadership experience across several critical domains of health care: education, medical group operations, and system strategy and integration. He boasts a diverse background and maintains an active academic and clinical presence in the field of trauma surgery. Dr. Feinstein is now the Physician Executive at Banner Health, leading over 300 providers, and his responsibilities include the operational, financial, and quality performance of these practices.

Kara Knowles holds a Juris Doctorate and has over eighteen years of medical malpractice program claims and litigation management experience. In her current role at GB Specialty, Kara is responsible for professional liability and general liability claim management for multiple health care systems including a large multi-hospital Risk Retention Group (RRG) and a multi-specialty medical group with 1600 physicians. Duties include identification and implementation of litigation strategy; claim reporting to subcommittees and the board of directors; development of claim trends and lessons learned; collaboration with risk managers, defense counsel, and excess carriers; and negotiating settlements.

Shawna Willcox is a Certified Professional in Health Care Risk Management (CPHRM) and holds a Master of Business Administration (MBA) with an emphasis in Healthcare Systems. Shawna has over twenty-two years of medical malpractice program management experience; which includes providing risk management consultation services to health care providers nationwide for hospitals, social workers, and allied health professionals. She has specialized in risk management services that involve customized on-site risk assessments; new risk manager orientation; regularly scheduled support calls; general telephonic interaction; and researching specific risk-related topics, as requested.

Shawna also has extensive experience with providing claims and litigation management services to health care providers nationwide, including hospitals; orthotic and prosthetic providers; and allied health professionals. She has managed liability claims and litigation from inception to resolution, including evaluating claims, analyzing coverage, managing defense counsel, negotiating settlements, and participation in mediations and trials.

Jerrod Bailey is the CEO of Medplace, the world's first marketplace for medical expertise, connecting medical specialists with companies who seek their expertise. Jerrod has spent 20 years in technology start-ups and corporate new venture development as an operator, founder, and advisor.




Related Resources

In the webinar, "Gender Affirming Care for Minors: Standards of Care and the Law," we delve into the intricate intersection of Standards of Care and…
The Enterprise Risk Management for Health Care, Fourth Edition, from AHLA and ASHRM addresses both the need for, and implementation of, a…
Gain profound insights into the often overlooked impact of Fair Housing Act (FHA) and American with Disabilities Act (ADA) on diverse senior living…
CPHRM Exam Prep
Prepare for the CPHRM Certification exam with 230 flashcards featuring 5 exam domains.
Magazine & Journal Articles
Earn 1 Continuing Education Credit with JHRM article "A guide to mitigating audit log-related risk in medical professional liability cases."
On-Demand Educational Webinars
The webinar covers major trends, critical labor shortages, legislation, regulations, penalties, liabilities, and related costs.